Returns & Exchanges
At The Cap City, we want you to be fully satisfied with your headwear; if your purchase doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Ensure the caps are unworn, have all original tags attached, and are placed in a sturdy box to prevent brim deformation during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned items, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing