Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I know which cap size to order?
Most of our caps are 'One Size Fits Most' with adjustable straps. For fitted hats, please refer to our Size Guide located on the product page to measure your head circumference accurately.
How long does shipping usually take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, hats must be returned in their original box to prevent crushing during transit.
How should I clean and maintain my cap?
To preserve the shape and color, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as this can damage the brim and structure of the cap.
Do you offer international shipping?
Yes, The Cap City ships worldwide. International delivery times and shipping costs vary by country and will be calculated automatically at checkout.
Are your products authentic?
Absolutely. We are an authorized retailer for all brands we carry, ensuring that every piece of headwear you purchase is 100% authentic and high-quality.